Studio Etiquette & Policies.
Class Reservations, Cancellations & “no-show” Policy
Classes can be booked 14 days prior to class - spaces are limited, therefore online pre-registration is required for all classes and open studio times. Registration closes 1 hour prior to class start time. All classes, appointments and rentals require a minimum of 24 hours notice for cancellation. Any cancellations made with less than 24 hours notice will be deemed "late cancellation" and pass or deposit will be forfeited. A "no show" is making a reservation and not attending class. No shows will be charged for the missed class and no make-up class or credit will be provided
Membership change, pause or Cancellation
Memberships are monthly, auto-renewing contracts for use with in-person and virtual drop-in fitness classes. Bronze, Silver and Gold Memberships have a minimum 3 month commitment (then month to month). Membership may be upgraded or downgraded to another tier, however, any change (upgrade or downgrade) in membership subscription re-starts initial 3 month commitment period.
All memberships require a minimum of 7 days notice to cancel or change membership subscription (prior to next scheduled payment). Memberships may not be cancelled within first 3 months. Any membership cancelled with less than 7 days notice will receive a $50 late cancellation fee and may risk having their next months membership fee being processed. If regular membership fee is processed due to late cancellation (less than 7 days notice) - client will not be refunded and will maintain their membership until the subsequent month.
All memberships/payments are non-refundable.
To cancel, pause, upgrade or downgrade you membership please click here
Late Policy
Any student showing up to the premise after the designated class or appointment start time is considered “late” . We kindly ask that you show up 5 to 10 minutes prior to class starting. This will allow for enough time to sign in and prepare yourself for class. Warming up is an essential part of each class as it prepares the body for various training techniques that you will experience and each warm up targets muscles commonly used by aerialists. By not participating in the warmup you can substantially increase your risk of injury.
Please note: The studio door is locked once the class has begun - Late students will not be permitted entry into the studio and considered a late-cancel/no-show. No shows will be charged for the missed class and no make-up class or credit will be provided.
Refund Policy & Class Expiry
All purchases are final. No studio credit or refund will be issued for any classes, appointments or rentals purchased. Paid value may be transferred on a one-time basis (must be transferred and used prior to expiry date). All classes expire 3 months after purchase. Membership classes must be used within 30 days of purchase. Any unused passes are forfeited at end of each pay period.
Class make-up Policy
We do not be provide make up classes or studio credit for students who miss class or “late cancel”. Late cancellation is anyone who cancels with less than 24 hours notice. Students who cancel class with greater than 24 hours notice will have their pass returned to their file for use at a later date.
Virtual Class Policy
Students may attend classes virtually if registered, if you would like to attend a class virtually that is not offered on the schedule - please contact our management team at hello@reddeerpoleacademy.com. We kindly ask for you to show up on time to virtual classes as warm - up is an important part of each lesson and turn your cameras on. If you do not wish to have your camera on during the class you may choose to turn it off, however, please turn your camera on at the start and end of each class for registration. Do not record any part of the class without the instructors knowledge or expressed permission. Virtual classes may be recorded on instructor/management discretion and link to recording provided for 48 hours. Students who miss their virtual class may receive recording, however, if class is not recorded and students do not attend live, then that pass is forfeited and no make up or refund class will be provided.
Respectful & safe space Policy
Red Deer Pole Academy welcomes students with a variety of interests, abilities and backgrounds. We pride ourselves on being a safe and inclusive space for all individuals regardless of size, age, race or sexual orientation. Our studio strives to create a positive and welcoming environment for students, instructors and guests. If you are aware of an incident that does not meet our studio values please email hello@reddeerpoleacademy.com or bring your concern to any of the instructors. We promise to do our best to resolve any situation promptly. We reserve the right to deny entry or use of the facility to any client who does not abide by our studio policies and warning has been provided.
Cell Phone & Recording Policy
Red Deer Pole Academy promotes a cell phone-free zone during classes. Not only does it allow you to make the most of your time with your instructor and not miss out on any bad ass tricks you may be learning, but we also respect your privacy so please respect your fellow students. When taking photos or videos please ensure no other students are in the background. Do not record any instructor or student without their expressed permission. Any videos taken of instruction during class is not permitted to be shared or replicated and may only be used as personal reference material.
Most classes will allow time for the opportunity of upping your Instagram game with epic photos/videos. If you are not able to get that ‘perfect shot or angle’ of your move during class - we encourage you to come back during an open practice to try again!
Social media etiquette: We love seeing your progress and encourage you to share photographs of yourself taken in our studio on social media. Please tag us using @reddeerpoleacademy #rdpacommunity #reddeerpoleacademy . If posting choreography, please give credit and tag the instructor.
Inclement Weather Policy
The studio may choose to cancel classes at any time in the even of inclement weather and/or dangerous travel conditions. We will email and post to IG/Facebook as early as possible to alert students in the event or possibility of a cancellation. We strive to ensure any class cancellations occur a minimum of 2 hours before the posted start time of the class. Any class cancelled by the studio all credits will be returned to the students account for use at a later date. If the studio chooses to run classes but a student chooses not to travel to the studio, students are expected to notify the studio management team and are considered a late-cancel. The studio management team may choose to consider this an early-cancel request at their discretion.
Low Registration Policy
All classes require a minimum of 3 students to run. Any class that does not meet the required class minimums will be cancelled and class pass returned to account for use at a later date. No refunds are provided for class cancellations. Students will receive a minimum of 12 hour notice if a class is cancelled.
Parties, events and studio rental
We require a minimum of 24 hour notice for any changes or cancellation of parties, events or studio rental. If cancellation or change with greater than 24 hours notice, non-refundable deposits will remain on account file for 12 months from purchase date. Any cancellations or changes made with less than 24 hours notice will lose their deposit and may be charged full fee.
Studio Etiquette
Safety: Safety of instructors, students and studio guests is one of our top priorities. In order to ensure safety for all individuals in our facility, please refrain from using any equipment until instructed. All participants are required to sign a liability waiver prior to starting their first class.
Jewelry: Please remove any jewelry that may come in contact with the pole prior to class beginning.
Shoes: Only indoor shoes, socks or bare feet are permitted within the studio space. Please have indoor specific pole heels if attending a heels class.
For hygienic reasons, all students are required to wipe down their pole, mat and any equipment used with after every use. Spray bottles and cloths will be provided by the studio.
All of our instructors have been trained on proper technique and safety and are insured to teach in our studio. In order to support a safe training environment, students are not permitted to be teach each other moves during class or practice times.
Open Studio Etiquette:
Please ensure you warm up and cool down. This helps prepare your body for the movements you will be doing and prevent injury
Please only work on moves taught to you by a qualified instructor. If you are interested in learning a specific skill or new move, please contact your instructor team to see if there are progressions or skills that can be added to regular classes or book a private lesson. We kindly request you do not attempt new moves as seen on Instagram/social media.
There is an instructor present in the studio to supervise you for safety, however, they are not there to teach new skills or provide instruction on new moves. Instructors may choose to provide corrections or tips at their discretion. Instructors reserve the right to ask students to stop practicing any moves deemed unsafe or pose a significant safety risk if they feel you are not ready to safely attempt.
You may ask instructors to spot a move you are working on or reviewing moves previously learned in class. Due to COVID-19 and physical distancing requirements, instructors may ask students to mask prior to providing spot or provide regression to ensure move can be safely executed. Instructors reserve the right to ask students to not attempt moves if they feel you are unable to safely attempt.
Do not teach other students new moves. If you are working on similar skills/at same skill level it is okay to share experiences but do not teach additional skills in practice sessions that have not been taught by a qualified instructor.